We are seeking a dynamic and experienced Team Manager to join one of our growing telecom tech support programs in Tulsa, Oklahoma. This is an ONSITE position. As a Team Manager, you will play a crucial role in leading and developing a high-performing team while ensuring the delivery of exceptional customer service and technical support.Responsibilities:Lead and manage a team of telecom technical support professionals, fostering a culture of excellence and continuous improvementDevelop and implement strategic plans to meet departmental goals and objectivesCollaborate with cross-functional teams to optimize service delivery and customer satisfaction & issue resolutionMonitor team performance, provide regular feedback, and conduct performance reviewsEnsure compliance with industry regulations and company policiesIdentify and implement process improvements to enhance team productivity and service qualityStay up-to-date with the latest telecom technologies and industry trendsServe as a liaison between upper management and team members, facilitating clear communication
